Refund & Return Policy

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Thank you for shopping with Lustre Jewelry. We take pride in offering high-quality earrings, rings, and necklaces to our valued customers. Please read our Refund & Return Policy carefully to ensure you have a positive shopping experience.

1. Returns

We gladly accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as received. Please contact our customer service team at [customer-service@lustrejewelry.com] to initiate the return process.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within a specified number of days.

3. Exchanges

If you wish to exchange an item for a different size or style, please contact our customer service team. Exchanges are subject to availability, and the replacement item will be shipped once the original item is received and inspected.

4. Defective or Damaged Items

In the rare event that you receive a defective or damaged item, please contact us immediately at [customer-service@lustrejewelry.com]. We will work swiftly to resolve the issue by offering a replacement or a full refund, including any shipping costs.

5. Non-Returnable Items

Certain items are non-returnable, including personalized or custom-made jewelry. Please ensure you double-check your specifications before placing an order for personalized items.

6. Shipping Costs

Customers are responsible for all shipping costs associated with returns, unless the return is due to a defective or damaged item.

7. Contact Information

If you have any questions or concerns regarding our Refund & Return Policy, please contact our customer service team at [customer-service@lustrejewelry.com].

Lustre Jewelry reserves the right to update or modify this policy at any time without prior notice. Please review our policies periodically for any changes.

Thank you for choosing Lustre Jewelry. We appreciate your trust in our products and services.